WATCH | Sassa defends suspended grants, plans 1,000 new frontline appointments
While emphasising the importance of digital services, Matlou acknowledged that not everyone can access them.
The South African Social Security Agency (Sassa) says it is committed to improving access to its services through digital transformation while ensuring vulnerable beneficiaries are not left behind.
Speaking on Tuesday, Sassa CEO Themba Matlou said the agency continues to support beneficiaries through its Integrated Community Registration Outreach Programme (ICROP), which takes services directly to communities.
While emphasising the importance of digital services, Matlou acknowledged that not everyone can access them.
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“Digital transformation is important but also can’t include everyone.”
He said Sassa has introduced self-service kiosks and free WiFi at local offices to help beneficiaries access online services.
Matlou also announced that Sassa plans to appoint 1,000 additional frontline staff to strengthen service delivery, reduce pressure at local offices and improve turnaround times.
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Addressing concerns over suspended social grants, Matlou defended the agency’s actions, saying beneficiaries had not been unfairly affected.
“We don’t believe that we have suspended any client wrongly, but they may lodge an appeal for them to be assisted and reviewed.”
He said beneficiaries who believe their grants were incorrectly suspended can appeal the decision for their cases to be reviewed.
